All deposits are non-refundable. A receipt is sent for all deposits and balances received.
ARRIVALS: latest check-in is 8.15pm. If you are going to arrive after 5.30pm please call and notify us during office hours, 8.30am-5.30pm. If you do not arrive on your due date and do not notify us of your intended late arrival, we reserve the right to cancel your booking.
Touring Bookings: (Touring Vans, Motor Caravans and Tents)
Touring balances are payable on arrival. If you cancel your booking, notification must be given in writing, stating the reason. The cancellation will take effect from the day the written cancellation is received. Bookings, which have been paid in full prior to arrival, will only be charged the full pitch fee, less the deposit required for that particular booking, as per the booked dates.
We reserve the right to accept only private vehicles, NOT commercial vehicles.
Holiday Caravans and Self-Catering Cottage Bookings:
Holiday Caravan and Self Catering Cottage Balances are the responsibility of the person whose name is on the booking. All balances are due 8 weeks before the first day of the holiday. If we do not receive your payment by then, we reserve the right to cancel your booking.
If you cancel your booking, notification must be given in writing, stating the reason. The cancellation will take effect from the day the written cancellation is received. We undertake to do our best to re-let the accommodation.
Please note that if you cancel before paying the balance, you are still LIABLE for the full balance on or before the due date. In all instances, should we re-let the accommodation, then, you will be reimbursed, less the deposit required for that particular booking. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Optional holiday insurance is available and forms are included with receipts.
REFUNDS
No refunds are given if pitch, Holiday Caravan, or Self Catering Cottage is vacated before booked departure date. Whilst we endeavour to allocate the pitch or holiday home of your choice, it cannot be guaranteed, and we reserve the right to change the allocation without prior notice. Once you have received a receipt for your DEPOSIT (or payment in full if booking within the prepayment period) but you do not agree to the booking terms and conditions as set out, then please contact the Park within 7 days (including Saturday & Sunday) for a full refund.
BEHAVIOUR
We reserve the right to end your holiday, if you or anyone in your party’s (includes any visitors) behaviour is likely in our opinion, to cause, damage, distress, danger or annoyance to our other guests, staff, property, or anyone else. No refunds will be made of any monies received if we end your holiday.
Dogs are most welcome with responsible owners, must be kept on leads at all times, and are not permitted within the amenity building. Dogs are allowed off the lead only in the dog exercise area where they are provided with bags and bins.
Visitors MUST report to Reception before joining you, for security reasons. The first two hours are free, after which, there will be a charge of £2.00 per person. All visitors require car passes, which are returned on departure.
OFFICE HOURS: 8.30AM – 5.30PM
Salcombe Regis Camping and Caravan Park, Salcombe Regis, Sidmouth, Devon EX10 0JH
