ALL DEPOSITS ARE ONLY REFUNDABLE WITHIN THE FIRST 7 DAYS OF BOOKING. A dated receipt is sent for all deposits and balances received. Once you have received a receipt for your DEPOSIT (or payment in full if booking within the prepayment period) but you do not agree to the booking terms and conditions as set out herein, please contact the Park within 7 days (including Saturday & Sunday) to cancel your holiday and receive a full refund (Including your Deposit). “Time is of the essence”. After the initial 7-day period – deposits are strictly non-refundable.
Touring/Tenting: Earliest arrival/check-in time is 2:00pm.
Static Homes: Earliest arrival/check-in time is 3:30pm.
Latest check-in is 8.15pm. If you are going to arrive after 5.30pm, please call us during the office hours of 8.30am – 5.30pm and notify us. If you do not arrive on your due date, or advise us of your intended late arrival, we reserve the right to try to re-let the pitch. You will forfeit your deposit and you will still be liable for the outstanding balance of your booking if we have been unable to re-let it. Should you arrive unexpectedly after 5:30pm and we have re-let your pitch, we will not be under any obligation to find you an alternative or provide a refund.
Touring/Tenting: Latest departure/check-out time is 12:00 noon. Static Homes: Latest departure/check-out time is 10:30am.
Should you not vacate your pitch by the specified time, a further full pitch fee will be due.
Touring Bookings: (Touring Vans, Motor Caravans and Tents)
Outstanding Touring balances are payable in full and due no later than the day of arrival.
Only one private vehicle is allowed on the Pitch. Once unloaded commercial vehicles must be parked in the car park as directed by the wardens.
Touring Cancellation & Refunds
If you have to cancel your booking after the initial 7-day period but more than 14 days before the start of your holiday – notification must be given as soon as possible. We will retain your deposit to offset our administration costs but if you have already paid the balance of your booking we will return the surplus to you after deducting our standard deposit of £50.
If you cancel your booking after the initial 7 days but within 14 days of the start of your holiday you are still liable for the full balance of your booking. We will invoice you for any late cancellation (within 14 days of the first day of your holiday) or for failing to arrive (whatever the reason) for the outstanding balance where we have been unable to re-let the pitch at short notice.
The cancellation date will be the day that notification is received – not the day it was sent or dated. All deposits outside the 7-day initial period will be retained by Salcombe Regis Camping & Caravan Park. (Full pitch fees that are less than the standard deposit charge of £50 will be retained in full).
Static Caravan Bookings
Static Caravan Balances are the responsibility of the person whose name was taken at the time of the booking. All balances are due 8 weeks before the first day of your holiday. If we do not receive your payment by the due date we reserve the right to try to re-let the unit and if successful to cancel your booking. We will retain your deposit to offset our administration costs. If we are unable to re-let the unit, the full balance will still be due and we will invoice you accordingly.
Excess Cleaning and Damages Deposit
From the £100 initial booking deposit we will retain £50 against any excess cleaning or damage repairs required following your stay. The Static Caravan must be left in the same condition as found on the day of your arrival (usual wear and tear accepted). We undertake a general clean (Linen change, vacuum, dust and bathroom clean) but do not expect to clean cookers, hobs, cookware and crockery/glasses etc. All items should be returned to their original cupboards. You will forfeit your cleaning/damage deposit in full if this is deemed necessary. Subject to the Static Caravan being left in a satisfactory condition, the £50 will be returned in full and within 7 days of departure.
Static Caravan Cancellation & Refunds
If you cancel your booking after the initial 7-day period notification must be given as soon as possible. The cancellation will take effect from the day the cancellation notice is received. We will undertake to do our best to re-let the unit.
Please note that if you cancel before paying the balance, YOU ARE STILL LIABLE for the full balance on or before the due date. In all instances, should we re-let the accommodation, you will be reimbursed for the days that we have re-let the unit less the deposit which will be retained by Salcombe Regis Camping & Caravan Park to offset our administration costs. If we are unable to re-let the unit – no refund will be given.
Holiday Cancellation Insurance (Optional)
We strongly recommend that you take out adequate holiday insurance cover as you are still liable to us for the full cost of your holiday should you need to cancel. Providing that your cancellation falls within the conditions of the policy, your out of pocket expenses may be reimbursed. You may already have your preferred insurance broker but we are authorised introducers of “Guest First Insurance”. You can buy your own insurance direct with them online at http://www.guestfirst.co.uk/introducers?cid=6301.
Alternatively Forms are available upon request, or you can telephone 0845 90 80 101 to organise your own cover. Please quote SAL3 in all correspondence with them.
No refunds are given if your Pitch or Static Caravan is vacated early and before your booked departure date for whatever reason.
Whilst we endeavour to allocate the pitch or Static Caravan of your choice, it cannot be guaranteed and we reserve the right to change the allocation without prior notice.
We reserve the right to end your holiday early if you or anyone in your party’s (including any visitors) behave in a manner likely to cause damage, distress, danger or annoyance to themselves, other guests, staff or property (ours and neighbouring). No refunds will be made of any monies received if we have to end your holiday early by asking you to leave.
Noise: We are a family site and respectfully request that noise is kept to reasonable levels after 8:00pm. We expect the site to be quiet after 11:00pm in order to maintain the enjoyment of the site by other guests. Please refrain from shouting/screaming and the playing of loud music after 8:00pm.
Dogs: Dogs are most welcome (Subject to our Dog Policy) with responsible owners but must be kept on a lead in the main park at all times. Dogs are not permitted (Except guide dogs) within the amenity building or shop whatsoever. Dogs are only allowed off the lead in the dog exercise area where you will find waste bags and bins for your use. Please clean up after your dog. Blatant disregard of this reasonable request may result in you being asked to leave the Park without a refund.
Dogs must not be left unattended in your vehicle, tent, caravan, motorhome or Static Caravan at any time. The RSPCA will be called should this occur.
For security reasons, all visitors MUST report to Reception before joining you. There will be a charge per person plus a charge for each additional car (to be parked in our car park). Charges are as per the tariff board located in reception. A Dated and timed receipt will be given. A full refund will be given for guests staying less than 2 hours. We record all registration numbers for security purposes. CCTV is in operation on this site for crime prevention and for your safety.
OFFICE HOURS: 8.30AM – 5.30PM. Tel: (01395) 514303.
LATE WARDEN: 5:30PM – 8:15PM.