Booking Terms & Conditions

Access Statement 

We aim to provide the very best service to all our guests. We will do our very best to help. If you need these Terms and Conditions and our Booking Form in a different format, please request this. 

The Park Owner 

(Referred to as “we/us/our”) 

Business Name: Salcombe Regis Park Limited 

Address: 6 Fountain Court, Buccaneer Drive, Finningley, Doncaster, DN9 3GN 

Telephone: 01395 514 303 

Emails: contact@salcombe-regis.co.uk 

The Park 

Name: Salcombe Regis Camping and Caravan Park 

Address: Salcombe Regis, Sidmouth, Devon, EX10 OJH 

Telephone: 013095 514 303 

Email: contact@salcombe-regis.co.uk 

Interpretation 

“Park Rules” means the rules of conduct and practice issued by us from time to time and applicable to the park. The Park Rules which currently apply to your booking are in Part II of these Terms and Conditions. 

“Pitch” does not include any part of the park except that on which the accommodation in which you are staying stands. 

“Services” means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions. T: 01395 514 303 E: contact@salcombe-regis.co.uk salcombe-regis.co.uk Company Number: 08874926 Site Address: Salcombe Regis Camping and Caravan Park Salcombe Regis Sidmouth Devon EX10 0JH Registered Office: Salcombe Regis Park Limited 6 Fountain Court Buccaneer Drive Finningley, Doncaster DN9 3GN 

“Site Licence” means the caravan Site Licence applicable to the park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 (or in the case of Northern Ireland under Section 3 of the Caravans (Northern Ireland) Act 1963) and other relevant statutes. 

“You/your” means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions. 

References to taxes and laws are references to them as extended, amended, or replaced from time to time. 

Bookings 

1. Bookings are accepted for holiday purposes only. 

1. 2. Bookings must not exceed the stated number of person(s) when booked. a) Only the persons on the booking stated may stay at the caravan or pitch. Over Occupancy will not be Tolerated. 
2. b) You shall notify us in writing with any changes to person(s) listed on the booking at the earliest possible opportunity and in any event, prior to arrival at the holiday park. 
4. 3. Bookings will only be accepted from adults. You are confirming you are over the age 18 and are responsible for your booking and any other person(s) stated in your booking. 
5. 4. All parties under the age of 18 must be accompanied by an adult. 
6. 5. If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for. 
7. 6. Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking. 
8. 7. We reserve the right to refuse any booking 

How to Book 

8. Bookings can be requested in the following ways: 

a) Online at salcombe-regis.co.uk 

b) By email: contact@salcombe-regis.co.uk 

c) By telephone: 01395 514 303 

9. This contract is with Salcombe Regis Camping and Caravan Park, Salcombe Regis, Sidmouth, Devon, EX10 OJH. A contract exists as soon as we have issued our confirmation of booking. You are to check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you should inform us within 24 hours. 

Deposits and Our Prices 

10. Our prices include VAT. 

11. The price will not be subject to any change unless the rate of VAT changes. 

T: 01395 514 303 E: contact@salcombe-regis.co.uk salcombe-regis.co.uk Company Number: 08874926 Site Address: Salcombe Regis Camping and Caravan Park Salcombe Regis Sidmouth Devon EX10 0JH Registered Office: Salcombe Regis Park Limited 6 Fountain Court Buccaneer Drive Finningley, Doncaster DN9 3GN 

12. At the time of booking, you will be requested to make a 25% Holiday deposit payment of the full price of your holiday to provisionally book your holiday. 

13. You will be requested to make payment in full 12 weeks prior to your arrival. Once payment has been received in full this will secure your booking. 

14. Any bookings within 12 weeks, you will be required to make payment in full 

15. Should payment not be received in full 12 weeks prior to your booking, we reserve the right to cancel your holiday. We are not required to send you a reminder. The holiday is liable to be rebooked with the loss of your deposit. We will confirm the cancellation to you in writing by email or letter. 

16. Should you be staying in one of our Static Accommodation, at the time of booking you will be requested to make a refundable “Good House Keeping Deposit” of £100.00 to cover any loss or damages during your stay. Upon departure, we reserve the right to withhold this payment until such time the caravan has been checked for any, loss, damages, stains, extra cleaning, and replacement of items. We will make any refunds within 28 days of departure. Any deductions of this refund will be notified to the customer alongside reasons of the deduction. 

Arrivals 

17. ALL arrivals (Guests and their visitors) MUST check in at reception at the time of arrival before going to the pitch– even if they know which pitch, they are staying on. 

1. 1. a) The check in times for Static Caravans are: I. from: 4pm – 8pm 
   2. II. If you are staying in one of our static caravans you must tell us by 3pm on your arrival date if you are likely to arrive late (failure to do so may result in you not being able to access the park until the following day). 
   3. III. No refunds or compensation will be given for late arrivals. 
   5. b) The check in time for Touring Pitches are: I. from 2pm – 5:30pm 
   6. II. If you are staying on one of our touring pitches you must tell us by 1pm if you are likely to arrive late (failure to do so may result in you not being able to access the park until the following day). 
   7. III. No refunds or compensation will be given for late arrivals. 
   9. 18. Times cannot be guaranteed by us if there are extenuating circumstances beyond our control. 
   10. 19. Upon arrival onto any pitch or static caravan, you must notify us of any issues, breakages, damages, supply issues and report to reception within 1 hour of being shown to your pitch or caravan. 
   11. 20. If we have not heard from you within 24 hours of your expected arrival, we may release your booking. In this event you will not be entitled to any refund towards your holiday. 
   12. 21. Seasonal Customers must check in on their day of arrival signing the Seasonal Customer Register and signing out again on their day of departure. An accurate account of numbers on the park at any one time is essential and mandatory in the interest of security and health and safety. 

T: 01395 514 303 E: contact@salcombe-regis.co.uk salcombe-regis.co.uk Company Number: 08874926 Site Address: Salcombe Regis Camping and Caravan Park Salcombe Regis Sidmouth Devon EX10 0JH Registered Office: Salcombe Regis Park Limited 6 Fountain Court Buccaneer Drive Finningley, Doncaster DN9 3GN 

ANPR Barrier System 

22. We operate an automatic number plate recognition system. It is your responsibility to notify the Park of your vehicle registration number or any subsequent change in your vehicle and to ensure that we have the correct number plate for you. You will be unable to enter or leave the Park otherwise. If the barrier fails to open, please park in the visitor’s bay and walk to reception so that we can check your details. 

23. We have height restriction barriers at both the entrance and exit of the Park. (2.1m (6’10”). At times and in the interest of site security, the barriers may be closed. If you find this to be the case and you wish to enter or exit the Park, please contact the duty warden (intercom by reception) and they will open it for you. 

Departures 

24. You must report to reception upon departure. 

a) The checkout time for Static Caravans is before: 9am 

b) The checkout time for Touring Pitches is before: 12pm (Noon) 

25. Upon departure, please ensure all static caravans and pitches are left in a clean and tidy condition. 

26. Please ensure any waste has been placed in bins provided on the park. 

27. You must report any damages caused during your stay when checking out. 

28. IMPORTANT: Our ANPR barrier will not operate the access gate after 12 Noon on the day of your departure. Should you not vacate your pitch by the specified time, a LATE DEPARTURE CHARGE of £15.00 will become payable. 

Cancellations 

General Cancellation 

29. We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. 

30. If you cancel your holiday with us, cancellation charges are payable as follows unless your cancellation is stated as per causes: Death, illness or injury / other cancellations / covid 19 cancellations or cancellation in breach of our terms and conditions.