Booking Terms and Conditions

SALCOMBE REGIS CAMPING & CARAVAN PARK

2021/2022

Thank you very much for considering booking your holiday with us.  These terms and conditions form part of our contract with you and are here for the benefit and welfare of everyone coming to stay. It is your responsibility to read and fully understand these T & C’s and if you have any queries whatsoever or require clarification please contact us before completing your booking.  Once you have booked it will be regarded that you have fully read, understood and accepted them.

ARRIVALS:

Touring/Tenting: Earliest arrival/check-in time is 2:00pm.  Static Homes: Earliest arrival/check-in time is 3:30pm.

ANPR BARRIER ENTRANCE SYSTEM:

We operate an automatic number plate recognition system. It is your responsibility to notify the Park of your vehicle registration number or any subsequent change in your vehicle and to ensure that we have the correct number plate for you.  You will be unable to enter or leave the Park otherwise.  If the barrier fails to open, please park in the visitor’s bay and walk to reception so that we can check your details.

ALL arrivals (Guests and their visitors) MUST check in at reception at the time of arrival before going to the pitch– even if they know which pitch they are staying on.  Day visitors are not permitted on site during the Covid 19 pandemic and will remain so until further notice.  When restrictions are lifted guests may be permitted subject to a Visitor and Extra Vehicle Charge and must vacate the site by 10:00pm the same day.

Seasonal Customers must check in on their day of arrival signing the Seasonal Customer Register and signing out again on their day of departure.  An accurate account of numbers on the Park at any one time is essential and mandatory in the interest of security and health and safety.

Latest check-in is 8:15pm.  If you arrive after 8:15pm and before 9:30pm at the absolute discretion of the Duty Warden, you may be refused access to your allocated pitch.  You may be directed to park (Caravans & Motorhomes) in the Visitor’s parking area and you will be taken to your pitch after 9:00am the following morning.  Customers with tents arriving after 8:15pm will be refused entry and will have to find alternative accommodation in the area (Local B&B or Hotel) as we will not permit the erection of tents after dark due to the disruption it will cause to other guests. You will be able to check in early the following day. No refunds or compensation will be given for late arrivals.

If you know that you are going to arrive after 5.30pm, please call us during the office hours of 8.30am – 5.30pm and notify us.  If you do not arrive on your due date, or advise us of your intended late arrival, we reserve the right to try to re-let the pitch. You will forfeit your deposit and you will still be liable for the outstanding balance of your booking if we have been unable to re-let it.  Should you arrive unexpectedly after 5:30pm and we have re-let your pitch, we will not be under any obligation to find you an alternative pitch or provide a refund.  Should you arrive unexpectedly early and your Pitch is ready and not in need of maintenance, we will happily take you to your Pitch before 2:00pm.  If it is still occupied, we may be able to offer you an alternative, or find you a parking space until yours becomes free.

DEPARTURES:

Touring/Tenting: Latest departure/check-out time is strictly 12:00 noon.

Static Homes: Latest departure/check-out time is 10:30am.

IMPORTANT: Our ANPR barrier will not operate the access gate after 12 Noon on the day of your departure. Should you not vacate your pitch by the specified time, a LATE DEPARTURE CHARGE of £15.00 will become payable.

TOURING BOOKINGS: (Touring Vans, Motor Caravans and Tents)

Outstanding Touring balances are payable in full and are due 28 clear days before the start of your holiday.  No reminder will be sent and once the date has passed your booking will be cancelled with the loss of your deposit.  Reinstatement of a cancelled booking will incur a £10.00 surcharge and there is no guarantee that we will have a pitch to offer you. Please diarise this date to avoid any excess charges and/or disappointment.

VEHICLES:

Only one private vehicle is allowed to park on each Pitch.  Additional vehicles once unloaded must be parked in the visitor’s car park.  Any unauthorised vehicle not registered at reception and parked in the visitor’s car park will be clamped and a release fee of £25.00 charged.  Sleeping in passenger cars is not permitted. Commercial vehicles are not accepted however if you have to bring a commercial vehicle to bring your equipment, once unloaded it must be parked in the car park or our storage yard as directed by the Wardens. Converted vehicles that you intend to sleep in must be fit for purpose (minimum of a window and a fixed bed in the accommodation area) and any unsuitable vehicles (at the sole discretion of the duty warden) may be refused entry.  If in doubt please telephone in advance to discuss your vehicle prior to your arrival as a refund will not be given if your vehicle is deemed unsuitable and turned away. We do not accept commercial vehicles larger than 1 tonne (panel vans) as we do not have the space to park them.

OVERSIZED VEHICLES:

We reserve the right to refuse oversized vehicles/caravans and some continental style vans that have not been previously notified to us in advance. We have limited pitches available to accommodate these vehicles. These include but not limited to American RV’s, Hobby & Fendt caravans. Oversized vehicles may be refused entry to the park and where we have not been notified, you will not be entitled to a refund.

ELECTRIC VEHICLES:

The charging of Electric Vehicles is not permitted on the pitch.  The cost of doing so is not included in your pitch electricity charge (General domestic use only) and there is the risk of overloading our electricity system.  We anticipate having a dedicated EV charging point at some time in the near future.  Further information can be obtained from reception.

BOOKINGS:

All deposits are ONLY refundable WITHIN the first 7 days of booking (unless made within 7 days of arrival).  A dated receipt is sent for all deposits and balances received. Once you have received a receipt for your DEPOSIT (or payment in full if booking within the prepayment period) but you do not agree to the booking terms and conditions as set out herein, please contact the Park within 7 days (including Saturday & Sunday) to cancel your holiday and receive a full refund (Including your Deposit). “Time is of the essence”.  After the initial 7-day period – deposits are strictly non-refundable.

TOURING CANCELLATION & REFUNDS:

If you have to cancel your booking after the initial 7-day period but more than 14 days before the start of your holiday – notification must be given as soon as possible.  We will retain your deposit to offset our administration costs but if you have already paid the balance of your booking we will return the surplus to you after deducting our standard deposit of £50.

If you cancel your booking after the initial 7 days but within 14 days of the start of your holiday you are still liable for the full balance of your booking. If you have not paid the balance we will invoice you for any late cancellation.

The cancellation date will be the day that notification is received – not the day it was sent or dated.  All deposits outside the 7-day initial period will be retained by Salcombe Regis Camping & Caravan Park. (Full pitch fees that are less than the standard deposit charge of £50 will be retained in full).

LAST MINUTE BOOKINGS:

For all holidays made and commencing within 7 days of booking, all payments made are not refundable in any circumstances.

REFUND AND BOOKING AMENDMENT ADMINISTRATION CHARGES:

All refunds and booking amendments will incur a £10 administration charge.

PITCH ALLOCATION:

Whilst we endeavour to allocate the Pitch or Static Caravan of your specified choice (if one has been requested), it cannot be guaranteed even if it appears on your booking confirmation.  We reserve the right to change the allocation without prior notice and at our sole discretion should we deem it necessary for strategic and/or maintenance reasons.  We will always try to place groups adjacent to each other or as near as possible but this will never be assured.

PITCHING UP:

When shown to your pitch, please take note of the instructions given by the Warden.  They will point out the nearest Fire Point, Shower Block and pedestrian access points.

  1. We reserve the right to move any oversized tents to an alternative pitch in the interest of FIRE SAFETY.
  2. Any tent measuring more than 7 metres will incur a £10 surcharge. Any tent measuring more than 8 metres x 4 metres (including guy ropes) will require a double pitch.
  3. Subject to prior notice and agreement, Gazebos and Toilet Tents are permissible as a chargeable “extra tent” providing that the pitch size is suitable.
  4. Extra accommodation tents on the same pitch as another unit cannot be any larger than a standard two-man tent. Larger tents will require their own pitch and will be required to pay the full pitch fee. We do not permit a gazebo and an additional tent on the same pitch.
  5. Any tent incorrectly pitched and encroaching their neighbour’s space will be asked to move it. This includes guy ropes and vehicles. IF IN DOUBT – ASK A WARDEN BEFORE SETTING UP.
  6. In the interest of Fire Safety, no accommodation unit is permitted to be closer than 3 metres from its neighbour on the adjoining pitch.

STATIC CARAVAN BOOKINGS:

Static Caravan Balances are the responsibility of the person whose name was taken at the time of the booking.  All balances are due 8 weeks before the first day of your holiday.  If we do not receive your payment by the due date we reserve the right to try to re-let the unit and if successful to cancel your booking.  We will retain your deposit to offset our administration costs. If we are unable to re-let the unit, the full balance will still be due and we will invoice you accordingly.

STATIC CARAVAN CANCELLATION & REFUNDS:

If you cancel your booking after the initial 7-day period notification must be given as soon as possible.  The cancellation will take effect from the day the cancellation notice is received.  We will undertake to do our best to re-let the unit.

Please note that if you cancel before paying the balance, YOU ARE STILL LIABLE for the full balance on or before the due date.  In all instances, should we re-let the accommodation, you will be reimbursed for the days that we have re-let the unit less the deposit which will be retained by Salcombe Regis Camping & Caravan Park to offset our administration costs. If we are unable to re-let the unit – no refund will be given.

HOLIDAY CANCELLATION INSURANCE (OPTIONAL):

We strongly recommend that you take out adequate holiday insurance cover as you are still liable to us for the full cost of your holiday (Statics or Touring) should you need to cancel. Providing that your cancellation falls within the conditions of the policy, your out of pocket expenses may be reimbursed.  You may already have your preferred insurance broker but we are authorised introducers of “Guest First Insurance”. You can buy your own insurance direct with them online at http://www.guestfirst.co.uk/introducers?cid=6301. Alternatively Forms are available upon request, or you can telephone 0845 90 80 101 to organise your own cover.  Please quote SAL3 in all correspondence with them.

No refunds are given if your Pitch or Static Caravan is vacated early and before your booked departure date for whatever reason including adverse weather conditions.

CARAVAN INSURANCE:

All caravans entering the Park for whatever purpose (Touring, Winter and Summer Storage or Seasonal Pitches) must be fully insured with a minimum of £2M third party liability cover.  It is the registered keeper and/or the person/s making the booking full responsibility to ensure that the caravan is adequately insured at all times and by making any booking fully indemnify Salcombe Regis Park Ltd against any claim arising from an insurable event being rejected due to inadequate insurance cover, no cover in place or from allowing a policy to lapse whether it be deliberate or not.

BEHAVIOUR:

We reserve the right to end your holiday early if you or anyone in your party’s (including any visitors) behaves in a manner likely to cause damage, distress, danger or annoyance to themselves, other guests, staff or property (ours and neighbouring).  No refunds will be made of any monies received if we have to end your holiday early by asking you to leave.

NOISE:

We are a family site and respectfully request that noise is kept to reasonable levels after 8:00pm.  We expect the site to be quiet after 10:30pm and before 09:00am the following morning in order to maintain the quiet enjoyment of the site by other guests. Please refrain from shouting/screaming and the playing of loud music after 8:00pm.

LARGE GROUPS:

Single sex young groups (3 persons or more), stag and hen parties and young groups without adult supervision will not be permitted on the Park in the interest the safety, welfare and the quiet enjoyment of all park visitors. We understand the need for young people to have fun but our expectations regarding our Noise Policy is too much to expect of them.  Responsible family groups, Duke of Edinburgh and School Parties with adequate adult supervision are welcome.

DOGS:

A maximum of 2 Dogs (except those found on the dangerous dogs list) per pitch are most welcome with responsible owners but must be kept on a lead in the main park at all times.  Dogs are not permitted (Except guide dogs) within the amenity building or shop whatsoever.  Dogs are only allowed off the lead in the dog exercise area where you will find waste bags and bins for your use.  Please clean up after your dog.  Blatant disregard of this reasonable request may result in you being asked to leave the Park without a refund.  Overly vocal or aggressive dogs are not permitted and we reserve the right to ask owners to remove them from the Park without a refund.

Dogs must not be left unattended in your vehicle, tent, caravan, motorhome, campervan or Static Caravan at any time.  The RSPCA will be called should this occur.

CUSTOMER VEHICLES:

All vehicles arriving on the Park must be fit for purpose, roadworthy, fully insured, taxed and only driven by Full Licence Holders.  Provisional drivers are not permitted to drive on the Park whatsoever. Please do not allow children to sit on your lap when driving through the Park. The Road Traffic Act applies to all areas. We do not permit overnight sleeping in passenger cars.  Electric Vehicles must not be charged the pitch electricity supply.

PARKING:

Please do not park your vehicle anywhere other than outside reception, on your pitch or in the Visitor’s Parking Area.  Please do not park outside the toilet blocks, on adjacent vacant pitches or on the nearby grass verges as this is a hazard and causes an obstruction.  Second vehicles and commercial vehicles once unloaded will need to be parked in the visitors parking area.

SPEED LIMIT:

In the interest of safety and welfare of everyone on the Park we operate a strict 5MPH speed limit (Slow walking pace, maximum 1st gear). We block registration plates from entering the park that are unable to adhere to this polite request and you will have to walk to your pitch for the remainder of your holiday. Children have absolute priority over all vehicles at all times of the day and night.  Reckless drivers will be asked to leave the Park immediately and without a refund.

HEIGHT RESTRICTION BARRIERS:

We have height restriction barriers at both the entrance and exit of the Park. (2.1m (6’10”).  At times and in the interest of site security, the barriers may be closed.  If you find this to be the case and you wish to enter or exit the Park, please contact the duty warden (intercom by reception) and they will open it for you.

EMERGENCY VEHICLES:

Emergency access and departure can be obtained at any time but in an emergency situation you must alert a Warden by pressing the Emergency Bell at reception.

BBQ’S & GRASS CARE:

We do permit BBQ’s but providing they are clear of the ground by at least 9”.  If less than 9” or you are in doubt, ask a Warden for some blocks to avoid burning the grass.  Please do not place hot pans or pour hot water or chemicals on the grass, as it will leave a permanent scar for the remainder of the season.

OPEN FIRES/FIRE PITS:

In the interest of safety, the risk of burns and the spread of fire to adjoining pitches, open fires (including burning wood on the top of your BBQ) are not permitted at any time.  Please do not ignore this polite request, as it will be regarded as a serious breach and you will be asked to leave the Park immediately and without a refund.

FIRE FIGHTING EQUIPMENT:

We have numerous fire points strategically placed round the park that are fully maintained by us for your protection. In the event that you need to use an extinguisher to put out a fire, please notify an emergency warden as soon as possible and if required telephone the emergency services. The cost for the replacement of the fire extinguisher will need to be met by the person needing the assistance where it is clear that the fire was due to their faulty equipment or negligence.

WATER:

Water is a precious and expensive commodity and your pitch price includes the use of water for domestic consumption, hygiene, cooking and washing only.  It does not include the use of running hosepipes for the washing of caravans, motorhomes, campervans, vans, cars, motorcycles or bicycles.  Blatant disregard of this reasonable request will incur a £10.00 surcharge.

DRONES/REMOTE AEROPLANES/HELICOPTERS:

For safety’s sake, these are not permitted to be used on the Park.

DAY VISITORS:

During the Covid 19 pandemic day visitors are not permitted and will remain so until further notice.  When permitted, all visitors MUST report to Reception before joining you and to sign in with their names and vehicle details. There is a charge per person plus a charge for each additional car. Charges are as per the tariff board located in reception.  All guests must park their vehicle in the visitors’ car park and are not permitted to stay beyond 10:00 pm.

SECURITY, DATA PROTECTION (GDPR) & PRIVACY POLICY:

We record all registration numbers for security purposes and for the operation of our barrier. CCTV is in operation on this site for crime prevention and for your safety.  We record and hold your data whist you remain a customer of the Park and will hold your data until such time as you ask us to remove it.  We do not share your data with any other third party organisation.  A full copy of our Privacy Policy can be downloaded from our web site on www.salcombe-regis.co.uk

OFFICE HOURS: 8.30AM – 5.30PM.   Tel: (01395) 514303.   LATE WARDEN: 5:30PM – 8:15PM.  Emergency Warden: (01395) 579838.

Salcombe Regis Camping And Caravan Park, Salcombe Regis, Sidmouth, Devon.EX10 0JH

Tel: 01395 514303            Email: contact@salcombe-regis.co.uk

 

Booking Terms and Conditions was last modified: August 19th, 2021 by Gord Adams